FAQ

Depending on the model, features may include touch controls, brightness memory, a USB charging port, a Bluetooth speaker, a wireless charger, a phone holder, a built-in power socket and 360° rotation. Tell us which model you are considering and we will confirm exactly what it includes.

Each LED mirror is wrapped in multiple layers of foam and packed in a sturdy carton. The packaging has passed carton drop tests to keep the glass protected in transit.

Inspect the outer carton before opening it. If it is visibly damaged, photograph it first, then open it carefully. If the mirror itself is damaged, send us a message through our Contact Us page within 7 days of delivery with photos of the carton and the mirror, and we will arrange a replacement or refund.

Turn on Bluetooth on your phone, search for nearby devices and select the mirror's Bluetooth device. A confirmation tone means the connection is live and the speaker is ready to use.

Use the volume controls on your connected phone. The mirror has no separate volume dial.

Up to 394 inches (about 10 metres) with no obstacles in between.

You can pair as many devices as you like, but only one is connected at a time. If several paired phones are nearby, the mirror connects to the closest and strongest signal. To switch devices, turn Bluetooth off on the phone that is currently connected.

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Standard models use 6000K daylight LEDs, which we consider the most accurate light for makeup and grooming. A 3000K warm option is available as an upgrade for rooms with softer lighting. Both options deliver the same brightness (lumens) for a given mirror size — the choice is a matter of personal preference.

Yes. Brightness is fully adjustable, so you can go from a bright daylight setting for makeup to a soft glow in the evening.

The LED bulbs are rated for 50,000 hours of use — roughly 20 years at 7 hours a day.

We do not recommend it. Pair the mirror with overhead lighting for the most even result; the mirror light is designed to light your face, not the whole room.

An LED mirror combines mirror and lighting in one fixture, removing the need for separate wall lights above a traditional mirror and giving a clean, modern look. The bulbs around the edge mimic natural daylight, which makes blending foundation and matching shades far easier than with a single overhead bulb.

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Shipping is free on domestic orders. For other countries, shipping is calculated at checkout and varies by destination.

Orders are dispatched Monday to Friday, normally within 1 business day of order confirmation. Orders placed Friday to Sunday ship the following week.

Domestic orders usually arrive 3–5 business days after the order is placed. Cross-border orders are subject to customs clearance, so delivery windows vary by destination and we cannot promise a fixed arrival date.

Mainly FedEx, with UPS for some parcels, freight carriers for pallet shipments and DHL for cross-border orders.

Once your order is processed you will receive a shipping confirmation email with a tracking number. Tracking usually activates within 24 hours of dispatch.

Import taxes and duties are set by your country and are the responsibility of the recipient. We recommend checking your local regulations before ordering — we cannot advise on rates or charges. If you refuse a parcel because of duties, you are responsible for all costs of returning it to us.

Message us through our Contact Us page within 60 days of the shipment date and we will respond as quickly as we can. Requests raised after that window may not be accepted.

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Contact us through our Contact Us page before sending anything back. Unauthorized returns are not accepted. Items must be returned in their original packaging with all accessories included.

Return shipping is paid by the customer and must be prepaid. We recommend FedEx flat-rate with a tracking number — we are not responsible for parcels lost in transit, and a refund is only issued once we have proof of delivery. Returns go to our overseas warehouse; we will send you the exact address with your return authorisation.

• Return caused by us (wrong item, quality issue): full refund, no handling fee.
• Return caused by the customer (change of mind, wrong item or size ordered): USD 20 per piece is deducted as a handling fee, and the customer pays return freight. Such requests must be raised within one month of delivery.
• Parcel refused at delivery or returned as undeliverable: a restocking fee applies, plus all shipping costs.

Once the return arrives and passes inspection, we will let you know that we have received it and tell you the outcome. Approved refunds are issued to your original payment method within 5 business days of receiving the goods.

Message us through our Contact Us page within 7 days of delivery with photos of the item and the packaging. Damaged, defective and incorrect items are replaced or refunded in full, with no handling fee. Reports after the 7-day window may not be credited.

You can cancel within 2 hours of placing the order by contacting us through our Contact Us page.

Yes. Contact us through our Contact Us page after your order ships and we will send you the return instructions.

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Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. We cannot accept cash, COD, cheques, money orders or gift certificates for online orders.

No. We do not store card details at any stage. The store runs on Shopify's secure checkout, and all payments are processed by PCI-compliant providers.

Add your items to the cart and go to checkout. On desktop, look for the "Gift card or discount code" field; on mobile, tap the arrow next to "Show order summary" to expand it. Enter the code exactly as given — no spaces or extra characters — and click Apply.

Send us a message on our Contact Us page and we will get back to you as quickly as we can.