Privacy Policy
Last updated: 28 October 2026
This Privacy Policy explains how FFBB collects, uses and protects personal data when you visit our website, contact us or place an order.
1. Who we are
FFBB is the data controller for the personal data collected through this website. You can contact us through our contact form.
2. Personal data we collect
- Contact details: name, email address, phone number and delivery address.
- Order details: products ordered, order value, delivery preferences and correspondence about your order.
- Payment information: payment method and transaction status. We do not store full card details; payments are processed by our payment providers.
- Technical data: IP address, device and browser information, pages visited and cookies, where you have consented.
3. How we use your data
- To process and deliver your order, including sharing your delivery details with our delivery partners.
- To provide customer care and respond to your enquiries.
- To comply with legal, tax and accounting obligations.
- To improve our website, products and services.
- To send marketing communications where you have opted in. You can unsubscribe at any time.
4. Legal bases
We rely on the performance of a contract (processing your order), legal obligation (tax and accounting records), legitimate interests (improving our services and preventing fraud) and consent (marketing emails and non-essential cookies).
5. Sharing your data
We share personal data only with service providers that help us run our business, such as delivery partners, payment providers, IT and hosting providers, and marketing tools. They may process data only on our instructions. We do not sell your personal data.
Where a service provider is located outside the European Economic Area, we use appropriate safeguards, such as standard contractual clauses.
6. Retention
We keep personal data for as long as necessary for the purposes described above. Order and tax records are kept for the period required by law. Marketing data is kept until you unsubscribe or ask us to delete it.
7. Your rights
Under the GDPR, you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, to data portability and to withdraw consent. You also have the right to lodge a complaint with your local supervisory authority.
To exercise your rights, contact us through our contact form. We will respond within one month, unless the request is complex.
8. Cookies
We use essential cookies to run the website and, where you consent, analytics and marketing cookies. You can change your cookie preferences at any time through the cookie settings on our website.
9. Changes
We may update this policy from time to time. The latest version will always be published on this page, with the date of the most recent update.