Shipping & Returns

This page explains how KIROONEY furniture is delivered and how to return an item. Delivery options are confirmed at checkout.

Delivery

We deliver across the European Union. The countries we currently serve, the delivery cost and the estimated lead time are shown at checkout before you pay.

For large furniture, our delivery partner will contact you to arrange a delivery window. Unless a room-of-choice service is offered at checkout, delivery is to the building entrance. Please check that the item will fit through your door, hallway and stairwell before ordering; our product pages list the dimensions of each piece.

If you live in an area that is difficult to reach, or you need delivery to an upper floor, contact us before ordering so we can confirm availability and any additional cost.

Returns

You have 14 days from the day you receive your order to withdraw from the purchase, in line with EU consumer law. Items must be unused, in their original condition and packaging. Made-to-order and personalised items are excluded where the law allows.

To start a return, contact us with your order number and the item you would like to return. We will confirm eligibility and send you the return instructions and address. Please do not send anything back before you receive our confirmation.

Unless the item is faulty or incorrect, the cost of returning the item is your responsibility. We will explain the expected cost before you return it.

Damaged or faulty items

Please inspect your delivery as soon as it arrives. If an item is damaged in transit or faulty, contact us within 48 hours with your order number and clear photos of the item and packaging. We will arrange a replacement, repair or refund.

Refunds

We aim to process refunds within 14 days of receiving the returned item. Refunds are issued to the original payment method. It may take a few additional days for your bank to show the credit.

Contact

For delivery or return questions, please contact us with your order number.